“It was billed as a masterclass: a chance for the hospitality trade to learn how to get the most out of the global travel review site TripAdvisor over lunch at a luxury hotel in London.

In the end, TripAdvisor staff ended up facing a barrage of tricky questions from hoteliers, bed and breakfast owners and restaurateurs who expressed anger and frustration at the way the website operates.”

Read the full article by Stephen Morris on the guardian.co.uk – Click here